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Customers' Reviews & Comments

 

We have received so many positive e-mails and reviews, we decided to open this forum. Want to send in your comments on our products or services? Have a unique story you want to share?


I bought a system from Apec last year, and the water is great. Everyone that visits can taste the difference. It actually makes it so that you can drink more water per sip. Our water supply on our street lost a lot of pressure last year some time, and we called APEC because we thought there was something wrong with the system. Henry helped us over the phone to trouble shoot and we eventually added the pump to the system. With the new filters and pump, this system is working better than it did when we bought it. The pressure out of the RO system is actually better than the pressure out of the tap. Thanks for all the help with the system, and thanks for the great drinking water for us and our pets.
P.J. Rosenburg - 6/8/09 - Ohio

 

I bought the countertop filter system in August 2006. It take just couple minutes to place and attach to the tap. As you can see from pictures the system occupied virtually zero space on my countertop. Because the system does not include the water tank I use two empty 1 gallon jars and fill them as needed. I include the picture of my charts (usually attached on refrigerator). This is a good idea to keep track of usage the system and know when to replace the filters. I put one line for one gallon, than replace 10 lines with a cross, and ten crosses with 100. As you can see, in 2 years and 9 months I use approximately 500 gallons of water. 310 on the bottom reflects the number when I replaced filters. The tap water I have is Appr. 40-45 TDS and after filter system 1-2 TDS. We are a small family-only two person and use filtered water for tea, coffee, soup, boiling pasta or potatoes-everything which consumed. Even buying the water for $1 gallon on sale we had to spend $500. This is really FREE DRINKING WATER and healthy water. Thank you APEC.
Konstantin
- 6/2/09 - New York

 

We received our APEC RO-45 on May 6, and we are now enjoying the BEST system on the market! This RO-45 makes SO MUCH quality RO water so fast, that we NEVER run out, as we always did with our old Microline RO system. Plus, the quality and design of the entire system is infallible and was easy to set up and install. Our water here in Florida is 338 PPM, but after our RO-45 treats our water, it is in the 19-20 PPM range! We now have all the sparkling clean water we need for our health needs and our pets' health as well! I would recommend APEC to anyone who wants the very best RO system! In addition, the wonderful customer service and knowledge Edward provided was priceless and right on the mark! He was so very helpful.

The beautiful, quality Nickel Coke faucet works flawlessly, the water meter is just so wonderful to have and use, and the three free filters for the second year were simply more than generous! APEC Water Systems is a real 'class act' company which produces upgraded quality products at a price anyone can afford and then markets their products so you will have optimum quality from your RO system. We will be lifetime customers! Thank you so much!
Linda Terry - 5/13/09 - Florida

 

I spent about a month researching RO systems and I kept finding myself going back to your website. It appears that you guys are offering the most bang for the buck and of top quality. I ended up ordering an RO 90 with the 1st stage clear filter housing, and the UV light option. I ended up replacing my soap dispenser that I barely use for your stylish brushed faucet. I decided that I wanted to make the unit easy to service so I made a custom slide out bracket that the whole system slides out of the cabinet on making it easy to change the filters, never needing to disconnect any of the lines. I found the installation instructions very easy to follow and after I had thought out the project and made the custom sliding bracket it only took about an hour to install. This system just replaced my water bottle delivery service that I have had since 2003. I am very happy with your system. For sure a great purchase!
Shane Roeser - 5/11/09 - Florida
(shane@transmarine.org)

 

I recently finished installation of my new RO system. I found the directions for installation very easy to follow and the actual installation was a snap. I am very satisfied with the quality of the water and I would recommend the system to anyone who wishes water of high quality.
Fred Heineman - 4/22/09

 

Recently, I sold my home that was on well water drawn from 600'. This was run thru 3 Dia.Filters and an R and O. The water was PERFECT. I moved to a new home in a new community with county water which was HORRIBLE. Over chlorinated, over treated. The water smelled like bleach and tasted awful. I did some research and found APEC. The recovery on APEC's RO was quicker than every other machine I researched. That was the deciding factor. My plumber installed the machine. He made comments as to "How easy it was to install and that the quality of the machine was excellent". I am THRILLED at the quality of my water now. The water is WATER! It has no odor, no "bleach" taste. The customer support was great. Ken was a delight to work with. This RO is great and I just placed another order for my office, and also ordered the inline filters for my showers. Great product, great service, great results! A PERFECT combination! THANK YOU!!!!!!
Suzanne Kidder - 4/17/09 - Florida
(pdrsuzanne@bellsouth.net)

 

I purchased a RO system from you last week. It took me about two hours to install the system myself. I had Culligan give me an estimate on a system. There's would have cost $2000 for the RO, extra pump and installation. Your system reduces the TDS from 750 ppm down to about 100 ppm, which is great considering my well is 750 feet deep and taps into the mineral water of Saratoga Springs. I figure I saved about $1500. Where else can you earn $750 an hour? The only suggestion I would make is that you put labels on the system as to where you make the connections, that would have saved me about 45 minutes.
Mike Rousselle - 4/1/09 - New York

 

This water filter works as advertised, which in this day and age is almost non-existent. Before installing my RO-45 filter I had a Whirlpool 2 stage filter, even after being filtered my TDS reading was at about 330 ppm (Extremely Hard Water). The water that comes out of my RO-45 filter is the purest drinking water I have ever had, the TDS reading is 10ppm. I am extremely happy with the systems performance so far, although I wish I had gotten the RO-90 for fast water delivery. The taste of the water that comes from the RO-45 is phenomenal, and it encourages one to drink it by the gallon. I have only had this filter for about a month and I am very anxious to see what the filters and membrane are pulling out of the water. Even though I am pretty well mechanically inclined, I found the installation a breeze. Instructions were very easy to read and follow with great photos; color-coding the tubing made installation a cinch. The customer service is one of a kind; I didn't want the TDS meter since I already had a high end Milwaukee SM802 unit. So I called customer service and asked if they could switch the TDS Meter for a Pressure Gauge to dial in an exact water pressure for optimal filtration performance. APEC now has a customer for life!
Willard Jackson III - 3/26/09 - Pennsylvania
(rube32@verizon.net)

 

I just wanted you to know I am very happy with my RO System. It was just delivered by UPS last night and my husband went to hooking everything up. This morning, I drained the tank and when it was filled again, I used the TDS tester according to your instructions. The Product water was at 80. When I had my water tested a week ago, the TDS was at 1820. When I tested our water today, it was 1525. We are very excited about the RO System and don't know why we waited so long to purchase one. Thank you so much for your great customer service! I will be referring my friends to your site!
Brenda Novodvorsky - 2/20/09 - North Dakota

 

Good afternoon! Having had my system in place for over two years now, I have to say that I am "blown away" with the quality of water that it provides. For a few months after moving into our newly constructed home, I noticed that the water tasted strange. I'm not a scientist, but I do know a funny taste when I taste it! Anyway, I decided to start checking into filtration systems. Now, you have the big box stores in our area selling the simple carbon filter systems. I guess they are o.k., if you are willing to take that risk. My son was on bottles at the time and we were making his formula. It concerned me as to what was in the water in our town. I contacted Town Hall and was told all is well and not to worry. I decided to order a system anyway and thought "I'm on Town water it should be the best!" WRONG!!

I have photos that I wish I could upload to www.freedrinkingwater.com but have not seen an email addy to do so. I just changed out all the filters and membrane because the water was coming out so slowly. The first change of filters is only on stages 1-3 the first year then all five the second year. I can assure you that I will be changing out all five EVERY year from now on! If you could see the actual mess that these filters pickup, you would NEVER drink unfiltered water again. It is amazing that there is not more illness due to the junk that is in the water. These systems are worth EVERY DIME you pay for them. Honestly they are. Just get it and put it in. You will not be disappointed. I even bought another one for my office and cancelled the water delivery service.
Thom Gulyas
- 1/13/09 - Maryland (thom@acepm.com)

"Do you see the pictures from this set. That is from CITY WATER!!! The annual water report says its clean…I seriously DOUBT THAT!!" - Thom Gulyas

 

Well, I thought I would take a moment to thank everyone for such a great product and continued service of the highest caliber. I have now owned my 5 stage RO system for about 10 years and it is still working perfectly. I own two fish tanks and the need for pure water is a must for success. My marine\reef tank is doing beautifully and my fish and corals could not be happier. Your service has been excellent and all the upgrades like going from 45 to 90 gpd has been a pleasant experience. I even have received referral checks from you. All in all, I am very happy and will continue to recommend APEC to my friends and family.
Brad Westcott - 1/7/09 - Texas

 

Look at the picture of my pre-filters after 6 months in my Brooklyn apartment.
Bryan Lauas - 1/6/09 - New York

"If you have a single stage filter, you're drinking all that gunk stuck to the center filter." - Bryan Lauas

 

About 6 months ago my wife and I had an APEC Futura-15 water de-scaling system installed at our home to replace a salt-type softener. My wife and I are environmentally conscious and we were looking for a way to soften our water without wasting all of the back-flush our system was using. I was also concerned about the amount of salt that was being dumped back into our city's waste water system. In some ways the Futura system seemed too good to be true; it used no electricity, no salt, and had no need for constant recharging.

As a scientist I was skeptical that it would perform as promised. So before your system was delivered, I cleaned and de-scaled every sink faucet and showerhead in our home (we have 5 bathrooms so that was a fair amount of work)! Over the past six months I have monitored all of the water outlets in our home and have to say that not a single bit of calcium has built up on the faucets or showerheads. To me this is truly amazing. As another benefit, I have seen far less rust around the hot and cold water fixtures than with the salt system. (My suspicion is that the salt content in the water from the previous softener was not only more corrosive than pure water, but also an electrolyte). My wife has just asked me to note that the houseplants also look a lot better than before.

All-in-all, we have been very pleased with the Futura-15 system we purchased from you. I had my doubts that it would work and was worried that I would be writing a different kind of letter asking you to take it back. My compliments on a fine product that we feel has been good for our home environment and the environment as a whole.
Bill Flynn - 1/5/09 - Arizona

 

After getting my last bill of $54 for delivery of five 5 gallon water bottles to my home I called and canceled my service and I decided on purchasing the RO-45 system. I live in Toxic New Jersey where the water is horrible! Customer support was very helpful, answering all questions and helping me choose the correct unit. The directions were extremely detailed and simple. I installed the unit myself and now the water is fantastic. What a difference in taste when making coffee. Another plus is I now have a 1 liter stainless steel water bottle that I fill and take to work with me so I don't have to use those plastic water bottles that cause sickness and pollute the landfills. This was definitely worth the money and if I move, the unit will definitely come with us. Thank you fro a great product and support. Steve S.
Steven Servillo- 10/15/08 - New Jersey
(thedeville@verizon.net)

 

Your system is great. All the parts fit together perfectly with no leaks. All the plumbing fittings matched my existing pipes exactly. All the hose connections went together as illustrated in the manual. The entire system is leak and noise free. The water taste wonderful. I have been buying Glacier water out of vending machines by filling gallon jugs and brining them home. The water out of your APEC system taste as good as if not better than the Glacier water. I measured the purity of both and they were the same. Thanks for a great system and a solution to our drinking water woes.
Frederic Trexler- 10/9/08 - Florida
(ftrexler48@yahoo.com)

 

I just wanted to take a moment to let you know that I installed your Clearwave Electronic Water Softner, a couple of days ago, and I'm amazed at how well it is working. I noticed a difference in the way the water beaded up on fixtures in the house, and my hands got so much cleaner. The first shower I took actually made me feel quite a bit cleaner. Even my contact lenses are cleaner when rinsing with the softer water.

Yesterday I installed the Reverse Osmosis system you sent me and the installation went very well, easy to follow directions. My water is so clear and tasty I can't believe it. The Total Dissolved Solids prior to my install were 208ppm, now the reading is 14-15 ppm. And with the knowledge that all of the harmful chemicals have been removed from my water, I no longer have to worry about whether or not my water is safe. Thanks again for a great product.
Don McGrady - 9/5/08 - Georgia

 

Just a quick note to tell you how much I use and appreciate your system. The difference in water taste is as different as day and night. In fact, after I first installed it, I had some bottled water and used the PPM tester to see if the water from your system was as good as the high priced bottled water I was buying. Not only was it as good, it was twice as better. The water from the bottled water measured 10 PPM and the water from the system measured 5 PPM. This system paid for itself easily in the first 3-4 months. I have had it for 2 years now, and the water is still just as fresh and sweet as it was when it was new. If you need me for a reference, feel free to use my name or email address if anyone has any questions. Thanks again for such a great product, I recommend it to everyone that comes over. PS..and it was a snap to install.
Randy Smith - 8/18/08 - Texas (randysmi@rocksmyth.com
)

 

I am a water purification engineer with a leading pharmaceutical company in Michigan. I specialize in water purification technology that produces water suitable for pharmaceutical product use, including injectable drug products. I purchased an APEC drinking water purification system for home use in 2006. I selected APEC because I recognized that the components that you use (filter cartridges, RO membranes, storage tanks, and tubing and fittings) are among the very best that are available, and I recognized some of the component manufacturers from my experience as a water purification engineer. After two years of use, my APEC system continues to produce very high quality drinking water and I remain very pleased with the quality and performance of the system. When I purchased the APEC system, I noticed that the price was very competitive; much less than some systems, and slightly more than others. The quality and performance that I have received from APEC more than justify the modest price. Congratulations on constructing a very high quality system at a very reasonable price.
Craig Runk - 6/28/08 - Michigan

 

I purchased the RO-45 and a Futura 10 Softener. The promo was nice with the whole house filter that came with the Futura 10. I initially had a problem with getting a water tight seal with the whole house filter (not sure if it was the gasket, the cover, or both), but APEC was great about sending me a replacement cover and gasket with overnight shipping. Now mind you that this was part of a "free" gift promo with the Futura 10. I'm sure other companies would not have been so excellent with their service. Free or not they clearly stand by their products. That's a sign of true customer service. As for the water, I'm noticing less mineral like substance on the surface of my tub as well as my dishes. Also, the water from the RO tastes great and has about the same particle level as Poland Spring bottled water according to the little tester they sent along with the RO. I have to say that so far I am very impressed. If all goes well in the next several months I will definitely pass along referrals to all my friends and neighbors. Thanks APEC.
Christain Lee - 3/3/08 - New Jersey
(christianlee1@yahoo.com)

 

What a unit! My TDS went from 746 down to 18! My tea is clear, My coffee is the best it's ever been and maybe now I'll drink plain water through the day instead of iced tea. I will definitely recommend your system to all of my friends. Thanks for providing a top notch product at a very reasonable price.
Bill Johnston - 2/15/08 - Arizona

 

I've been using the APEC system for over two years and all I have to say is "What a GREAT product"!!! I couldn't be happier with a product than I have been with your system. I would recommend this to anyone who is concerned about the quality of the water they are using. Before we purchased bottled water and the cost of using it not only to drink, but also for cooking, was breaking me up in business. Now I don't worry about filling up my pasta pot just to cook my pasta. I live in the mountains and I can't tell you how much better the water tastes from my APEC system than from the town source. Tell me that pollution isn't everywhere. Again, thanks, for a great product!
Bill Prohs
- 12/14/07 - Colorado

 

We were thrilled to receive the red, white, and blue box containing your RO-45 water filtering system with "made in USA" printed in large letters on the outside. What a great quality product, very simple and quick to install. Our water taste fresh and pure now and after conducting a couple of teston the quality of the water; tap versus filtered with the RO-45. I shudder to imagine all we have ingested all these years. Now no longer hauling all those water bottles from the grocery...no longer feeling guilty about filling our landfills...no longer worrying about drinking from the plastic bottles. Thank you!!!
Mary West - 10/20/07 - Tennessee (mewest@tds.net)

 

I recently purchase a R.O.system from you for my home, and must say your service is the best. I received it within three days of ordering it and everything I needed to install it was included. The adapter I received to tap into the water supply could be made so as to be installed closer to the water supply instead of closer to the water faucet which sits behind the sink and makes it very difficult to install, I managed to buy a special "TEE" that threaded directly to my water supply valve and made it possible to install the supply hose. In any case your products and service is great!
Frank Sarmiento
- 9/16/07 - Illinois

 

We just wanted to say that we LOVE our new APEC filtration system. I installed our RO-45 system last week-- it took about an hour- the detailed directions were super easy to follow and I had no problesm at all. Our city drinking water is now CLEAN and SAFE adn tastes fantastic. We're already saving money! We were feeding our 13 month old daughter bottled "baby" water, but now we give her our filtered water and flouride drops and feel it's even safer and better for her. Thanks so much for making such a high quality product that was easy to install-- and enjoy!
Craig White
- 4/4/07 - California

 

Ordered on 12/10/06 and it was delivered on the 14th. This was a Christmas present for the family. The order was complete and well packed for shipment. Okay, 2 stars so far! Today I'm installing it under the sink. My kitchen faucet was a 3/8" female compression fitting. Half star there. A trip to Lowes to purchase the fittings took care of that. The round trip to install aprox. 3 hours. Water results --tap TDS=222, Brita=130, and RO-45 came in at 14 in its first 1 hour of life. Pretty Good at 94% pure! Instructions were pretty good. Reasonable price for a quality RO product. Nice touch with the extra filters! ***** out of 5. Mike
Michael Mona - 12/16/06 - Iowa

 

I just wanted to say thank you for this wonderful product. I purchased the RO45 for my house a few months ago. The installation was very easy to do and the water taste great. I thought that the price was very reasonable and decided to purchase another one for my Mom's house. I installed it a couple of days ago and it is working perfectly. The TDS reading on both houses used to be around 300ppm but now, they're reading around 2 to 5ppm. Thanks again!
Joel Gagarin
- 6/12/06 - California

 

I am very impressed with APEC and your customer service. I have been researching RO systems and was getting discouraged because I have only about 35 psi water pressure and no nearby electrical outlet to power a auxiliary pump. Fortunately, I came to your website and contacted by phone a representative who recommended the RO-PERM system. This is the only system that I have seen that has this type of technology to enhance the performance of low pressure installations. I ordered the system and installed it yesterday. It looks fantastic and performs perfectly. I was a little concerned about installing the system myself, but the instructions were very clear and I had no problems. I was particularly impressed with the included TDS gauge that was included in the system purchase. My untreated tap water had a reading of 150 ppm and the purified water had a reading of 20ppm... Thank you for the great system and a flawless purchase and installation experience.
Joseph Grigelaitis - 6/10/06 - Illinois

 

The TDS in my city water went from 220 to 4 with your unit. I realized I had never tasted water that did not taste like something. Even bottled water has some kind of taste. With this RO unit the water tastes only wet. This is awesome! Your customer service is top notch too.
Dave W
- 4/26/06 (dnwater@surewest.net)

 

Based upon the reviews and product description for the RO-45, I ordered this unit back several weeks ago. Upon receipt, I was very impressed with the packaging and the overall quality of the unit. The installation instructions are exceptional. Well laid out and very easy to follow and understand. With no real plumbing experience, I had the unit completely installed within approx. 1 1/2 hrs. (including fine tuning and cleanup). So far, the water has been plentiful and excellent tasting. Based upon my experience so far, I would rate this product a "10" out of 10. Very very satisfied!
Philip Rhyne
- 4/12/06 - Georgia (prhyne@silvey.com)

 

I just installed the RO-90 last month. My TDS reading before being purified by the RO was 439, but with my new RO system it is reading 3. I would highly recommend your system. The directions are very clear and it took a little time to install. I had a competitors unit before and parts were very expensive to replace and the TDS were higher than your model RO-90 delivered. The 14 gallon tank was a wise investment, as my pleasure and volume have increased dramatically.
Louis DiGiovanni
- 2/6/06 - New York (upthere@aol.com)

 

Good Day! I had contacted you guys in the past and did purchase the RO-Perm unit, installed it and it is working great! I then cotacted you about increasing the water pressure at the faucet which is about 70 feet away. I thought about increasing the water line size from the "T" to the tank and to the faucet and you guys suggested raising the 14 gallon tank bladder pressure from 7 lbs. to 10 lbs. or so, which would reduce the water volume. I did install the 3/8" line to the faucet, to the supply tank and purchased another polishing filter, same brand and model number except it took 3/8" fittings. I did not increase the tank bladder pressure though and the results of my idea alone were fantastic! Filling a tea glass with water takes about half the amount of time which is good enough for me! Thanks again for such a wonderful product and your great customer service.
Clay Bryant
- 1/5/06 - Virginia

 

I received my R/O system yesterday. After unpacking, I was very pleased at the way everything was packaged. All related parts were together and I had everything (including the Teflon) to complete the job. Assembly was simple and instructions were complete and easy to follow. Me and a friend completed the install in a couple of hours. My TDS reading went from 258 to 21. I have city water and you can set a 1 gallon jug of before the R/O and a gallon of after and there is a visable difference. I am a happy and very satisfied custeomer. My only regret is I did not get the 14 gallon tank upgrade. I may buy that later. Thanks for everything. Jaime
James Kelley - 12/13/05 - Ohio

 

Once receiving your RO-45 and free TDS Meter I promptly checked my tap and the TDS Meter read 278. Wow! I installed the RO-45 and checked immediately afterwards with the TDS and the number dropped to 12 instantly! After 24 hours of operation I rechecked and it dropped to around 8. I rechecked it again in May and it had dropped to an astonishing 1! I rechecked a couple of times to be sure with different sets of water and consistently 1! Since I live within the city I do not even use the UV Light. I tested some Nestle bottled water bought at the Wal-mart with the TDS Meter and it read consistently at 5 or 6. I now use those bottles to bottle my own (better tasting) water. I really love the Apec RO system. My water has never tasted so good (if only you can imagine)! Customer service has been outstanding. What a nice change from what I find from other vendors. Thank you!
Daryl Hassett
- 7/24/05 - Texas (daryl.hassett@comcast.net)

 

I received my order a week later, and installed the system within two hours even though I never did any plumbing before. The system is very easy to install, and the instruction manual is very concise to follow. The family is extremely happy with the high quality system. The technical support is excellent that helps me to make decision for purchase. I will certainly recommend the business in the future. Thanks for the wonderful produt and great support!
Rener Wang
- 4/27/05 - Massachusetts (renerwang@yahoo.com)

 

Thank you for a great RO system! Ours RO-CTOP arrived last week and is even better than we imagined it would be. The quality of the water is superb, and the output speed surpasses any system we've ever seen. The 4 stage RO system we bought from you, complete with a bonus replacement set of pre-filters, and a TDS meter, cost us less than our old 3 stage system's 3 filters. We're very happy to have found your web site. We want to purchase an additional faucet connect package as was included with our sytem. When we travel, we don't want to keep taking the fitting on and off our home faucet. Please email me how to purhcase this because I don't see it listed in the parts section on your web site. Thank you, again, and Bless you for your good work.
Karen Michaels
- 3/7/05 - North Carolina

 

Thanks for the great support, you people are number one!
Bill C. Metro Water Filter Co
- 3/1/05 - Pennsylvania

 

I installed your RO-45 system on 2 FEB 2005, and it has been up and running ever since. I had no real problems with the installation, and I thought the directions were clear and concise. I, however, decided to use a saddle valve instead of the feed water adapter provided. On start up of the system, my tap water showed 112 ppm, and the RO water showed 2. This is less than 2% of TDS remaining, with a removal of over 98%. Outstanding! I am very pleased with the design of the RO system and use of John Guest plastic fittings and tubing. I was spending approximately $300.00 per year on bottled water, so the system will pay for itself in about one year. Now I and my family can use tap water to drink, water the dogs and cat, and water our house plants. I did considerable research before purchasing the APEC system. I consider your product the best available at any price.
Gary Dowalo
- 2/10/05 - Pennsylvania

 

My wife and I would like to thank you for your great product. I made some research into other purification systems and yours was tops. No longer do we need to store bottled water in our garage. The water we are getting from our RO-90 system is just as good or better then the water we were paying $1.00 per half a gallon bottle. The installation took very little time and all the water connecting parts were included in your water purification kit. I recommend for a family the RO-90 over the smaller unit. It cost a little more but you get "more bang for your bucks". I will recommend your products to all my relatives and friends. Keep up the good work. Score one for "made in America".
Edward & Diane Asato
- 1/27/05 - California (etak1955@aol.com)

 

I bought and installed your filter in December 2004. I must admit that the idea for a water filter was my wife's; at that time I was perfectly happy drinking tap water. Since then I have discovered just what a difference your filter makes and have become intolerant of drinking tap water. Y'all offer a great product at a very fair price. Thanks.
Joe Gracia
- 1/4/05 - Tennessee

 

I have installed the new pump that you shipped to me at no charge. That seems to have fixed my high TDS readings. I now get consistant TDS readings from my Perm RO System between 19 and 29. This still seems to be a little high but I believe the system is functioning properly. Thanks for your quick response to my problem. It has been a pleasure to do business with a company that produces a quality product and has such a helpful service department. I intend to follow your directives for changing filters and I believe this sytem will give me many years of dependable service. If I have any more problems, I know you are people I can rely on for help.
Steve Byes
- 12/22/04 - Indiana

 

I've had the bath ball for a couple of weeks and was a little skeptical about whether it would work or not; but you don't know what the words "squeaky clean" mean until you use this thing. It would be great if you could design a similar pouch to put into a washing machine; I bet clothes would come out brighter and need less laundry detergent since the water would be much softer. Also, wanted to mention that the reverse osmosis unit not only produces wonderful drinking water (I often drink it just because it tastes so good and remains chilled, even when sitting in a pitcher on a counter top on a hot day); it makes the best herbal tea in the world! You can almost determine which separate herbs are used; there is a whole new dimension added, because more of the essence of the herbs get absorbed into the water; and the beverage maker used to heat the water remains clean because there is no lime or calcium build-up. Your company's products are my best purcahse this year! Thanks for being there!
Mary Emerson
- 8/21/04 - California (maryemerson@sbcglobal.net)

 

Thanks for a year of great drinking water....and for the reminder to change filters.
Susan Russo
- 8/2/04 - Pennsylvania

 

Just installed one of your RO-45 systems, my water tastes GREAT!!! The water here in the Seattle area is really very good, now it's excellent! Thanks for a great product.
David Odgers
- 7/24/04 - Washington

 

Because I'm recovering from knee replacement surgery my wife took on the project of installing our RO water filtration system and I must say she did a fine job with absolutely not one leak, so you can tell the world it's so simple even a good wife can install. The instructions and packaging were perfect and easy to understand, you folks did your homework before you sold your product. Thanks for a beautiful system.
Jim Robinson
- 12/31/03 - Arizona

 

It took a while to find your site, but I'm glad I did. While other sites make vague claims about their product, you go into the kind of exact detail that can only be provided by people who know what they're doing and what their product is all about. I'm spending $150 more by buying your system, but I believe that it'll be worth it.
Frederic Scott
- 12/15/03 - Texas

 

I am very pleased with my purchase of your countertop system. Thank you. I loved calling Arrowhead and cancelling my $60+/month bottled water service. I have a couple of aquariums (and I prefer pure water to treated tap water), grow carnivorous plants (which mostly require pure water to avoid harmful buildup of minerals), and have an aeroponics setup for vegetables, so I have plenty of need for pure water besides drinking. Thanks,
Gerald Fontenay
- 11/14/03 - California

 

FYI - I purchased one of your RO systems and it reduced my arsenic from 54ppb to 4ppb. The system works great!
Rick Hingst
- 10/18/03 - Michigan

 

I just finished the installation of your RO-90 system. The only hitch I had was a slight leak at the bottom of the spigot, which I swiftly remedied. I bought this system to replace a smaller system that was in the house a year ago when we bought it. Even though the owner said he had just replaced the pre-filter, the capacity was way too small and maintenance was very involved. I had a plumber out for another issue and asked if he could change the filter and he declined. I discovered your system via internet research and was impressed with the flow rating and ease of maintenance. We are a family of three and two of us are very heavy water drinkers. We also plan on giving our cat and dog R.O. water and filling a bunch of bottles and keeping them in the refrigerator. My water TDS measurements are as follows: Tap 177, OLD R.O. 11, YOUR system 6. Your system is obviously well built and easy to maintain, and we look forward to years of very clean and economical drinking water. Congratulations on a great product line!
Rob Murdock
- 9/6/03 - California

 

Very good installing instructions, but with out doubt, the customer service is not good but great, keep up the great work, it is a pleasure to received this kind of service, the best I have ever received. Thanks again.
George Machovec
- 5/25/03 - Italy (machovec@tin.it)

 

Please send me the $40.00 referral fee. Just to let you know, I have not had one dis-satisfied person who I have referred to your company. That speaks volumes for your product and company. The filter is easy to install, even for someone that is not handy such as myself. Hope you and yours have a safe and happy holiday season.
William Turner - 12/18/02 - Wisconsin

 

I just wanted to thank you for your great customer service. I live in Australia and my order for a RO 45 arrived in less than a week from the time I placed my order. The quality of the filter is also impressive. This was the first time I have ordered anything over the internet and you have made it very pleasant. I will recommend APEC without hesitation.
Marc - 8/8/02
- Australia


I recently installed one of your R.O. water systems in my home and am extremely pleased with the results. I was faced with the worst well water that I have ever encountered. High TDS, Sulfate, Iron, Manganese, etc, etc, etc. It was suggested that I re-drill my well, by professional plumbing houses. But after talking with my neighbors, they all have the same problem. Prior to installing your system I had in line (2) two sediment filters, (1) one drinking water filter, and a water softener that works its tail off. I thought I was doomed to a life of water delivery and ice runs, or worse, buying another home. Your product and the Reverse Osmosis technology is fantastic. The installation went great, I couldn't wait to get it in. Your product is highly recommended, the water taste great and no more junk in the glass when the ice cubes melt overnight. My wife loves it for her plants, (they were not doing so well before) which made me expedite this installation, seeing them wilt and die didn't give me a warm and fuzzy. Again, thank you..
Don Landis - 4/17/02 - Pennsylvania

 

Great customer service! Being somewhat paranoid about on-line shopping with a new company (for me), I received your R/O system with a defect in the membrane-housing cap. I called customer service, and in two days UPS delivered to me a new replacement cap. This was such a relief! Furthermore, the R/O system itself was exactly what I was looking for. Thank you!!
Doug R. - 3/4/02 - Texas (droy77@yahoo.com)

 

I am the proud owner of one of your 45 gpd systems now for the last two years. I am very happy with the system and it has served me well. We are totally spoiled with drinking water now and will flatly refuse to drink from other sources.
Robert J. Gross - 2/3/02 - Pennsylvania

 

I want to let you know that through the fine efforts of your Customer Service Dept., namely April and Elaine our problem with the water system was resolved by the installation of a new tank. I also want to say that I was very pleased by the quick and very professional response of April and Elaine. The have created a loyal and satisfied customer who would recommend your system with no hesitation, not because your water may be better (which it may be) but , because your customer service people have got their act together. I would appreciate if you will forward this message to the President of your company. thank you,
Gilbert Lujan - 11/25/01 - Oregon

 

Just wanted to say thanks for all your information and support in answering questions I had on the RO systems. I've been using the RO45 for about two and a half months now and couldn't be happier. For the first time I have drinking water without worrying about changing bottles or a monthly bill with charges that change with the wind. I also have the luxury of using an ice maker in my refrigerator for the first time since I didn't want to have issues with sediment buildup in the unit in the past. I have quality ice cubes that rival anything purchased - and again for free. Even my wife is happy with the convenience and quality. The investment is well worth the money I'm going to save. This unit will pay for itself in another three months. Whenever the issue of drinking water is brought up, I am eager to tell people the great service and quality that I have with the RO45 system. Hopefully I'll generate a few sales for you in the next couple of months as the rest of my family sees the money they can save. Thanks Again,
J. Gorecki - 11/9/01 - Illinois

 

The unit is well engineered and made of high quality components. Assembly instructions are clear and concise which made it a breeze to install. It is compact and quiet. We love the results. I can't believe that water could taste this good. Tastes better than most bottled waters. It is an incredible value relative to lower cost units. I would say that you have a winner here. Great job! Thank you.
Art Schwank - 11/8/01 - Illinois (artschwank@sprintmail.com)

 

I just wanted to take a moment to congratulate you on a fine product. I ordered my RO-Perm over a weekend and had it in Michigan by Wednesday. I installed it in a little over an hour, placed in the basement, and it pumps water upstairs to the kitchen without an extra delivery pump. Thanks for guiding me away from spending extra money for no reason. The rotten egg smell is completely gone, and many of your competitors do not even claim to treat that problem. The ice is clear and the water is delicious. Everything was just as you said. I highly recommend your company to anyone considering an RO product. Thanks again!
Robert Haught - 10/22/01 - Michigan (ahaught@voyager.net)

 

I just finished installing the RO-Perm last night. I got up this morning to the freshest, clearest water possible. My TDS reading before being purified by the RO was 857, but with my new RO system it is reading 8. You can see a real difference in the water before it is treated. The color before treatment is quite dingy, but after treatment, it is crystal clear and tastes great. I would highly recommend your system. The directions are very clear and it took a little over an hour to install.
Gary Donahoo - 8/23/01 (gdona62953@aol.com)

 

Thank you for the notice. I would like the $40.00 cash referral. We love our filter system. The water tastes great and we don't have to keep running to the store. My wife is so happy now that she doesn't have to try to carry two kids and four gallons of water every couple of days.
Regards,
Steve Shepard - 5/31/01- Massachusetts

 

I have to say that you have Excellent customer service. I've dealt with many companies and have yet to come across one that provides your level of service. Thanks for the personable, non-pushy, expert technical help before the purchase, and the friendly customer service afterwards.
David Massey - 5/20/01


The address you have on file is correct. I am impressed with your service and really appreciate the quick response. I have a couple of neighbors that were impressed with the water quality and may be considering an RO system. I'll be sure they know about your commitment to service. Thanks.
Dick R. West - 5/11/01


I wanted to thank April for being very curteous and helpful in determining what was wrong with my RO system and getting it resolved right away. My TDS Monitor reading is now about 5 or 6 ppm compared to the 150 ppm. Thanks again for all your help and the great friendly customer service!!!
Michael Mai - 3/6/01 - Nebraska (maim@ureach.com)



Integrated Nano-Technologies, LLC recently bought a light commercial RO system from APEC. Due to installer error, we had a failure with the system after only a few months. Just wanted to say how helpful Wendy and the rest of the employees of APEC were in helping us get our system up and going again. Also on the helpful advice about the workings of the system. Being able to have membranes and filters the next day saved thousands of dollars in lost productivity. Thanks again, we will certainly recommend and do business with APEC in the future.
David Chafin - 2/22/01 - New York

 

Dear Peter, thank you for your prompt E-mail reply dated 12-22-2000. You certainly earn my highest respect for your promptness and professionalism, from the several E-mails and faxes exchanged so far. Of course, I count myself very fortunate to have the honor to deal with such a professional organization. Once again, a belated Merry X'mas and Happy New Year to all of you at APEC. Sorry for my delay in replying - unavoidable due to my temporary posting to another state of Malaysia (have to rely on my wife's help in alerting me of any mails and in replying for me temporarily). I have absolute trust my order and the shipping matters are in good hands and will await your email confirmation of the Postal Serial number, in due course.
Best regards,
Terence Ng - 12/26/00 - Malaysia

 

On a scale of 1 to 10, you guys are a 10. Great product, great website and delivery process and excellent one language installation manual.
Ken Snow - 11/13/00 - California


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