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Customers'
Reviews & Comments |
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We
have received so many positive e-mails and reviews, we decided to open
this forum. Want
to send in your comments on our products or services? Have a unique story
you want to share?
I
bought a system from Apec last year, and the water is great. Everyone
that visits can taste the difference. It actually makes it so that you
can drink more water per sip. Our water supply on our street lost a lot
of pressure last year some time, and we called APEC because we thought
there was something wrong with the system. Henry helped us over the phone
to trouble shoot and we eventually added the pump to the system. With
the new filters and pump, this system is working better than it did when
we bought it. The pressure out of the RO system is actually better than
the pressure out of the tap. Thanks for all the help with the system,
and thanks for the great drinking water for us and our pets.
P.J. Rosenburg - 6/8/09 - Ohio
I bought
the countertop filter system in August 2006. It take just couple minutes
to place and attach to the tap. As you can see from pictures the system
occupied virtually zero space on my countertop. Because the system does
not include the water tank I use two empty 1 gallon jars and fill them
as needed. I include the picture of my charts (usually attached on refrigerator).
This is a good idea to keep track of usage the system and know when to
replace the filters. I put one line for one gallon, than replace 10 lines
with a cross, and ten crosses with 100. As you can see, in 2 years and
9 months I use approximately 500 gallons of water. 310 on the bottom reflects
the number when I replaced filters. The tap water I have is Appr. 40-45
TDS and after filter system 1-2 TDS. We are a small family-only two person
and use filtered water for tea, coffee, soup, boiling pasta or potatoes-everything
which consumed. Even buying the water for $1 gallon on sale we had to
spend $500. This is really FREE DRINKING WATER and healthy water. Thank
you APEC.
Konstantin
- 6/2/09 - New York
We
received our APEC RO-45 on May 6, and we are now enjoying the BEST system
on the market! This RO-45 makes SO MUCH quality RO water so fast, that
we NEVER run out, as we always did with our old Microline RO system. Plus,
the quality and design of the entire system is infallible and was easy
to set up and install. Our water here in Florida is 338 PPM, but after
our RO-45 treats our water, it is in the 19-20 PPM range! We now have
all the sparkling clean water we need for our health needs and our pets'
health as well! I would recommend APEC to anyone who wants the very best
RO system! In addition, the wonderful customer service and knowledge Edward
provided was priceless and right on the mark! He was so very helpful.
The
beautiful, quality Nickel Coke faucet works flawlessly, the water meter
is just so wonderful to have and use, and the three free filters for the
second year were simply more than generous! APEC Water Systems is a real
'class act' company which produces upgraded quality products at a price
anyone can afford and then markets their products so you will have optimum
quality from your RO system. We will be lifetime customers! Thank you
so much!
Linda Terry - 5/13/09 - Florida
I
spent about a month researching RO systems and I kept finding myself going
back to your website. It appears that you guys are offering the most bang
for the buck and of top quality. I ended up ordering an RO 90 with the
1st stage clear filter housing, and the UV light option. I ended up replacing
my soap dispenser that I barely use for your stylish brushed faucet. I
decided that I wanted to make the unit easy to service so I made a custom
slide out bracket that the whole system slides out of the cabinet on making
it easy to change the filters, never needing to disconnect any of the
lines. I found the installation instructions very easy to follow and after
I had thought out the project and made the custom sliding bracket it only
took about an hour to install. This system just replaced my water bottle
delivery service that I have had since 2003. I am very happy with your
system. For sure a great purchase!
Shane Roeser - 5/11/09 - Florida (shane@transmarine.org)
I
recently finished installation of my new RO system. I found the directions
for installation very easy to follow and the actual installation was a
snap. I am very satisfied with the quality of the water and I would recommend
the system to anyone who wishes water of high quality.
Fred Heineman - 4/22/09
Recently,
I sold my home that was on well water drawn from 600'. This was run thru
3 Dia.Filters and an R and O. The water was PERFECT. I moved to a new
home in a new community with county water which was HORRIBLE. Over chlorinated,
over treated. The water smelled like bleach and tasted awful. I did some
research and found APEC. The recovery on APEC's RO was quicker than every
other machine I researched. That was the deciding factor. My plumber installed
the machine. He made comments as to "How easy it was to install and
that the quality of the machine was excellent". I am THRILLED at
the quality of my water now. The water is WATER! It has no odor, no "bleach"
taste. The customer support was great. Ken was a delight to work with.
This RO is great and I just placed another order for my office, and also
ordered the inline filters for my showers. Great product, great service,
great results! A PERFECT combination! THANK YOU!!!!!!
Suzanne Kidder - 4/17/09 - Florida
(pdrsuzanne@bellsouth.net)
I
purchased a RO system from you last week. It took me about two hours to
install the system myself. I had Culligan give me an estimate on a system.
There's would have cost $2000 for the RO, extra pump and installation.
Your system reduces the TDS from 750 ppm down to about 100 ppm, which
is great considering my well is 750 feet deep and taps into the mineral
water of Saratoga Springs. I figure I saved about $1500. Where else can
you earn $750 an hour? The only suggestion I would make is that you put
labels on the system as to where you make the connections, that would
have saved me about 45 minutes.
Mike Rousselle - 4/1/09 - New York
This
water filter works as advertised, which in this day and age is almost
non-existent. Before installing my RO-45 filter I had a Whirlpool 2 stage
filter, even after being filtered my TDS reading was at about 330 ppm
(Extremely Hard Water). The water that comes out of my RO-45 filter is
the purest drinking water I have ever had, the TDS reading is 10ppm. I
am extremely happy with the systems performance so far, although I wish
I had gotten the RO-90 for fast water delivery. The taste of the water
that comes from the RO-45 is phenomenal, and it encourages one to drink
it by the gallon. I have only had this filter for about a month and I
am very anxious to see what the filters and membrane are pulling out of
the water. Even though I am pretty well mechanically inclined, I found
the installation a breeze. Instructions were very easy to read and follow
with great photos; color-coding the tubing made installation a cinch.
The customer service is one of a kind; I didn't
want the TDS meter since I already had a high end Milwaukee SM802 unit.
So I called customer service and asked if they could switch the TDS Meter
for a Pressure Gauge to dial in an exact water pressure for optimal filtration
performance. APEC now has a customer for life!
Willard Jackson III - 3/26/09 - Pennsylvania (rube32@verizon.net)
I
just wanted you to know I am very happy with my RO System. It was just
delivered by UPS last night and my husband went to hooking everything
up. This morning, I drained the tank and when it was filled again, I used
the TDS tester according to your instructions. The Product water was at
80. When I had my water tested a week ago, the TDS was at 1820. When I
tested our water today, it was 1525. We are very excited about the RO
System and don't know why we waited so long to purchase one. Thank you
so much for your great customer service! I will be referring my friends
to your site!
Brenda Novodvorsky - 2/20/09 - North Dakota
Good afternoon!
Having had my system in place for over two years now, I have to say that
I am "blown away" with the quality of water that it provides.
For a few months after moving into our newly constructed home, I noticed
that the water tasted strange. I'm not a scientist, but I do know a funny
taste when I taste it! Anyway, I decided to start checking into filtration
systems. Now, you have the big box stores in our area selling the simple
carbon filter systems. I guess they are o.k., if you are willing to take
that risk. My son was on bottles at the time and we were making his formula.
It concerned me as to what was in the water in our town. I contacted Town
Hall and was told all is well and not to worry. I decided to order a system
anyway and thought "I'm on Town water it should be the best!"
WRONG!!
I have photos
that I wish I could upload to www.freedrinkingwater.com but have not seen
an email addy to do so. I just changed out all the filters and membrane
because the water was coming out so slowly. The
first change of filters is only on stages 1-3 the first year then all
five the second year. I can assure you that I will be changing out all
five EVERY year from now on! If you could see the actual mess that these
filters pickup, you would NEVER drink unfiltered water again. It is amazing
that there is not more illness due to the junk that is in the water. These
systems are worth EVERY DIME you pay for them. Honestly they are. Just
get it and put it in. You will not be disappointed. I even bought another
one for my office and cancelled the water delivery service.
Thom Gulyas
- 1/13/09 - Maryland (thom@acepm.com)
"Do you see the
pictures from this set. That is from CITY WATER!!! The annual water report
says its clean…I seriously DOUBT THAT!!"
- Thom Gulyas
Well, I
thought I would take a moment to thank everyone for such a great product
and continued service of the highest caliber. I have now owned my 5 stage
RO system for about 10 years and it is still working perfectly. I own
two fish tanks and the need for pure water is a must for success. My marine\reef
tank is doing beautifully and my fish and corals could not be happier.
Your service has been excellent and all the upgrades like going from 45
to 90 gpd has been a pleasant experience. I even have received referral
checks from you. All in all, I am very happy and will continue to recommend
APEC to my friends and family.
Brad Westcott - 1/7/09 - Texas
Look
at the picture of my pre-filters after 6 months in my Brooklyn apartment.
Bryan Lauas - 1/6/09 - New York
"If you have a single stage filter,
you're drinking all that gunk stuck to the center filter."
- Bryan Lauas
About 6
months ago my wife and I had an APEC Futura-15 water de-scaling system
installed at our home to replace a salt-type softener. My wife and I are
environmentally conscious and we were looking for a way to soften our
water without wasting all of the back-flush our system was using. I was
also concerned about the amount of salt that was being dumped back into
our city's waste water system. In some ways the Futura system seemed too
good to be true; it used no electricity, no salt, and had no need for
constant recharging.
As a scientist
I was skeptical that it would perform as promised. So before your system
was delivered, I cleaned and de-scaled every sink faucet and showerhead
in our home (we have 5 bathrooms so that was a fair amount of work)! Over
the past six months I have monitored all of the water outlets in our home
and have to say that not a single bit of calcium has built up on the faucets
or showerheads. To me this is truly amazing. As another benefit, I have
seen far less rust around the hot and cold water fixtures than with the
salt system. (My suspicion is that the salt content in the water from
the previous softener was not only more corrosive than pure water, but
also an electrolyte). My wife has just asked me to note that the houseplants
also look a lot better than before.
All-in-all,
we have been very pleased with the Futura-15 system we purchased from
you. I had my doubts that it would work and was worried that I would be
writing a different kind of letter asking you to take it back. My compliments
on a fine product that we feel has been good for our home environment
and the environment as a whole.
Bill Flynn - 1/5/09 - Arizona
After
getting my last bill of $54 for delivery of five 5 gallon water bottles
to my home I called and canceled my service and I decided on purchasing
the RO-45 system. I live in Toxic New Jersey where the water is horrible!
Customer support was very helpful, answering all questions and helping
me choose the correct unit. The directions were extremely detailed and
simple. I installed the unit myself and now the water is fantastic. What
a difference in taste when making coffee. Another plus is I now have a
1 liter stainless steel water bottle that I fill and take to work with
me so I don't have to use those plastic water bottles that cause sickness
and pollute the landfills. This was definitely worth the money and if
I move, the unit will definitely come with us. Thank you fro a great product
and support. Steve S.
Steven Servillo- 10/15/08 - New Jersey
(thedeville@verizon.net)
Your
system is great. All the parts fit together perfectly with no leaks. All
the plumbing fittings matched my existing pipes exactly. All the hose
connections went together as illustrated in the manual. The entire system
is leak and noise free. The water taste wonderful. I have been buying
Glacier water out of vending machines by filling gallon jugs and brining
them home. The water out of your APEC system taste as good as if not better
than the Glacier water. I measured the purity of both and they were the
same. Thanks for a great system and a solution to our drinking water woes.
Frederic Trexler- 10/9/08 - Florida
(ftrexler48@yahoo.com)
I
just wanted to take a moment to let you know that I installed your Clearwave
Electronic Water Softner, a couple of days ago, and I'm amazed at how
well it is working. I noticed a difference in the way the water beaded
up on fixtures in the house, and my hands got so much cleaner. The first
shower I took actually made me feel quite a bit cleaner. Even my contact
lenses are cleaner when rinsing with the softer water.
Yesterday
I installed the Reverse Osmosis system you sent me and the installation
went very well, easy to follow directions. My water is so clear and tasty
I can't believe it. The Total Dissolved Solids prior to my install were
208ppm, now the reading is 14-15 ppm. And with the knowledge that all
of the harmful chemicals have been removed from my water, I no longer
have to worry about whether or not my water is safe. Thanks again for
a great product.
Don McGrady - 9/5/08 - Georgia
Just a quick
note to tell you how much I use and appreciate your system. The difference
in water taste is as different as day and night. In fact, after I first
installed it, I had some bottled water and used the PPM tester to see
if the water from your system was as good as the high priced bottled water
I was buying. Not only was it as good, it was twice as better. The water
from the bottled water measured 10 PPM and the water from the system measured
5 PPM. This system paid for itself easily in the first 3-4 months. I have
had it for 2 years now, and the water is still just as fresh and sweet
as it was when it was new. If you need me for a reference, feel free to
use my name or email address if anyone has any questions. Thanks again
for such a great product, I recommend it to everyone that comes over.
PS..and it was a snap to install.
Randy Smith - 8/18/08 - Texas (randysmi@rocksmyth.com)
I am a water
purification engineer with a leading pharmaceutical company in Michigan.
I specialize in water purification technology that produces water suitable
for pharmaceutical product use, including injectable drug products. I
purchased an APEC drinking water purification system for home use in 2006.
I selected APEC because I recognized that the components that you use
(filter cartridges, RO membranes, storage tanks, and tubing and fittings)
are among the very best that are available, and I recognized some of the
component manufacturers from my experience as a water purification engineer.
After two years of use, my APEC system continues to produce very high
quality drinking water and I remain very pleased with the quality and
performance of the system. When I purchased the APEC system, I noticed
that the price was very competitive; much less than some systems, and
slightly more than others. The quality and performance that I have received
from APEC more than justify the modest price. Congratulations on constructing
a very high quality system at a very reasonable price.
Craig Runk - 6/28/08 - Michigan
I purchased
the RO-45 and a Futura 10 Softener. The promo was nice with the whole
house filter that came with the Futura 10. I initially had a problem with
getting a water tight seal with the whole house filter (not sure if it
was the gasket, the cover, or both), but APEC was great about sending
me a replacement cover and gasket with overnight shipping. Now mind you
that this was part of a "free" gift promo with the Futura 10.
I'm sure other companies would not have been so excellent with their service.
Free or not they clearly stand by their products. That's a sign of true
customer service. As for the water, I'm noticing less mineral like substance
on the surface of my tub as well as my dishes. Also, the water from the
RO tastes great and has about the same particle level as Poland Spring
bottled water according to the little tester they sent along with the
RO. I have to say that so far I am very impressed. If all goes well in
the next several months I will definitely pass along referrals to all
my friends and neighbors. Thanks APEC.
Christain Lee - 3/3/08 - New Jersey
(christianlee1@yahoo.com)
What
a unit! My TDS went from 746 down to 18! My tea is clear, My coffee is
the best it's ever been and maybe now I'll drink plain water through the
day instead of iced tea. I will definitely recommend your system to all
of my friends. Thanks for providing a top notch product at a very reasonable
price.
Bill Johnston - 2/15/08 - Arizona
I've been
using the APEC system for over two years and all I have to say is "What
a GREAT product"!!! I couldn't be happier with a product than I have
been with your system. I would recommend this to anyone who is concerned
about the quality of the water they are using. Before we purchased bottled
water and the cost of using it not only to drink, but also for cooking,
was breaking me up in business. Now I don't worry about filling up my
pasta pot just to cook my pasta. I live in the mountains and I can't tell
you how much better the water tastes from my APEC system than from the
town source. Tell me that pollution isn't everywhere. Again, thanks, for
a great product!
Bill Prohs-
12/14/07 - Colorado
We were
thrilled to receive the red, white, and blue box containing your RO-45
water filtering system with "made in USA" printed in large letters
on the outside. What a great quality product, very simple and quick to
install. Our water taste fresh and pure now and after conducting a couple
of teston the quality of the water; tap versus filtered with the RO-45.
I shudder to imagine all we have ingested all these years. Now no longer
hauling all those water bottles from the grocery...no longer feeling guilty
about filling our landfills...no longer worrying about drinking from the
plastic bottles. Thank you!!!
Mary West - 10/20/07 - Tennessee (mewest@tds.net)
I
recently purchase a R.O.system from you for my home, and must say your
service is the best. I received it within three days of ordering it and
everything I needed to install it was included. The adapter I received
to tap into the water supply could be made so as to be installed closer
to the water supply instead of closer to the water faucet which sits behind
the sink and makes it very difficult to install, I managed to buy a special
"TEE" that threaded directly to my water supply valve and made
it possible to install the supply hose. In any case your products and
service is great!
Frank Sarmiento
- 9/16/07 - Illinois
We just wanted to say that we LOVE our new APEC filtration system. I
installed our RO-45 system last week-- it took about an hour- the detailed
directions were super easy to follow and I had no problesm at all. Our
city drinking water is now CLEAN and SAFE adn tastes fantastic. We're
already saving money! We were feeding our 13 month old daughter bottled
"baby" water, but now we give her our filtered water and flouride
drops and feel it's even safer and better for her. Thanks so much for
making such a high quality product that was easy to install-- and enjoy!
Craig White -
4/4/07 - California
Ordered
on 12/10/06 and it was delivered on the 14th. This was a Christmas present
for the family. The order was complete and well packed for shipment. Okay,
2 stars so far! Today I'm installing it under the sink. My kitchen faucet
was a 3/8" female compression fitting. Half star there. A trip to
Lowes to purchase the fittings took care of that. The round trip to install
aprox. 3 hours. Water results --tap TDS=222, Brita=130, and RO-45 came
in at 14 in its first 1 hour of life. Pretty Good at 94% pure! Instructions
were pretty good. Reasonable price for a quality RO product. Nice touch
with the extra filters! ***** out of 5. Mike
Michael Mona - 12/16/06 - Iowa
I just wanted
to say thank you for this wonderful product. I purchased the RO45 for
my house a few months ago. The installation was very easy to do and the
water taste great. I thought that the price was very reasonable and decided
to purchase another one for my Mom's house. I installed it a couple of
days ago and it is working perfectly. The TDS reading on both houses used
to be around 300ppm but now, they're reading around 2 to 5ppm. Thanks
again!
Joel Gagarin
- 6/12/06 - California
I
am very impressed with APEC and your customer service. I have been researching
RO systems and was getting discouraged because I have only about 35 psi
water pressure and no nearby electrical outlet to power a auxiliary pump.
Fortunately, I came to your website and contacted by phone a representative
who recommended the RO-PERM system. This is the only system that I have
seen that has this type of technology to enhance the performance of low
pressure installations. I ordered the system and installed it yesterday.
It looks fantastic and performs perfectly. I was a little concerned about
installing the system myself, but the instructions were very clear and
I had no problems. I was particularly impressed with the included TDS
gauge that was included in the system purchase. My untreated tap water
had a reading of 150 ppm and the purified water had a reading of 20ppm...
Thank you for the great system and a flawless purchase and installation
experience.
Joseph Grigelaitis - 6/10/06 - Illinois
The TDS
in my city water went from 220 to 4 with your unit. I realized I had never
tasted water that did not taste like something. Even bottled water has
some kind of taste. With this RO unit the water tastes only wet. This
is awesome! Your customer service is top notch too.
Dave W -
4/26/06 (dnwater@surewest.net)
Based upon
the reviews and product description for the RO-45, I ordered this unit
back several weeks ago. Upon receipt, I was very impressed with the packaging
and the overall quality of the unit. The installation instructions are
exceptional. Well laid out and very easy to follow and understand. With
no real plumbing experience, I had the unit completely installed within
approx. 1 1/2 hrs. (including fine tuning and cleanup). So far, the water
has been plentiful and excellent tasting. Based upon my experience so
far, I would rate this product a "10" out of 10. Very very satisfied!
Philip Rhyne -
4/12/06 - Georgia (prhyne@silvey.com)
I just installed
the RO-90 last month. My TDS reading before being purified by the RO was
439, but with my new RO system it is reading 3. I would highly recommend
your system. The directions are very clear and it took a little time to
install. I had a competitors unit before and parts were very expensive
to replace and the TDS were higher than your model RO-90 delivered. The
14 gallon tank was a wise investment, as my pleasure and volume have increased
dramatically.
Louis DiGiovanni -
2/6/06 - New York (upthere@aol.com)
Good Day! I had contacted you guys in the past and did purchase the
RO-Perm unit, installed it and it is working great! I then cotacted you
about increasing the water pressure at the faucet which is about 70 feet
away. I thought about increasing the water line size from the "T"
to the tank and to the faucet and you guys suggested raising the 14 gallon
tank bladder pressure from 7 lbs. to 10 lbs. or so, which would reduce
the water volume. I did install the 3/8" line to the faucet, to the
supply tank and purchased another polishing filter, same brand and model
number except it took 3/8" fittings. I did not increase the tank
bladder pressure though and the results of my idea alone were fantastic!
Filling a tea glass with water takes about half the amount of time which
is good enough for me! Thanks again for such a wonderful product and your
great customer service.
Clay Bryant -
1/5/06 - Virginia
I
received my R/O system yesterday. After unpacking, I was very pleased
at the way everything was packaged. All related parts were together and
I had everything (including the Teflon) to complete the job. Assembly
was simple and instructions were complete and easy to follow. Me and a
friend completed the install in a couple of hours. My TDS reading went
from 258 to 21. I have city water and you can set a 1 gallon jug of before
the R/O and a gallon of after and there is a visable difference. I am
a happy and very satisfied custeomer. My only regret is I did not get
the 14 gallon tank upgrade. I may buy that later. Thanks for everything.
Jaime
James Kelley - 12/13/05 - Ohio
Once receiving
your RO-45 and free TDS Meter I promptly checked my tap and the TDS Meter
read 278. Wow! I installed the RO-45 and checked immediately afterwards
with the TDS and the number dropped to 12 instantly! After 24 hours of
operation I rechecked and it dropped to around 8. I rechecked it again
in May and it had dropped to an astonishing 1! I rechecked a couple of
times to be sure with different sets of water and consistently 1! Since
I live within the city I do not even use the UV Light. I tested some Nestle
bottled water bought at the Wal-mart with the TDS Meter and it read consistently
at 5 or 6. I now use those bottles to bottle my own (better tasting) water.
I really love the Apec RO system. My water has never tasted so good (if
only you can imagine)! Customer service has been outstanding. What a nice
change from what I find from other vendors. Thank you!
Daryl Hassett -
7/24/05 - Texas (daryl.hassett@comcast.net)
I received
my order a week later, and installed the system within two hours even
though I never did any plumbing before. The system is very easy to install,
and the instruction manual is very concise to follow. The family is extremely
happy with the high quality system. The technical support is excellent
that helps me to make decision for purchase. I will certainly recommend
the business in the future. Thanks for the wonderful produt and great
support!
Rener Wang -
4/27/05 - Massachusetts (renerwang@yahoo.com)
Thank you
for a great RO system! Ours RO-CTOP arrived last week and is even better
than we imagined it would be. The quality of the water is superb, and
the output speed surpasses any system we've ever seen. The 4 stage RO
system we bought from you, complete with a bonus replacement set of pre-filters,
and a TDS meter, cost us less than our old 3 stage system's 3 filters.
We're very happy to have found your web site. We want to purchase an additional
faucet connect package as was included with our sytem. When we travel,
we don't want to keep taking the fitting on and off our home faucet. Please
email me how to purhcase this because I don't see it listed in the parts
section on your web site. Thank you, again, and Bless you for your good
work.
Karen Michaels-
3/7/05 - North Carolina
Thanks for
the great support, you people are number one!
Bill C. Metro Water Filter
Co -
3/1/05 - Pennsylvania
I installed
your RO-45 system on 2 FEB 2005, and it has been up and running ever since.
I had no real problems with the installation, and I thought the directions
were clear and concise. I, however, decided to use a saddle valve instead
of the feed water adapter provided. On start up of the system, my tap
water showed 112 ppm, and the RO water showed 2. This is less than 2%
of TDS remaining, with a removal of over 98%. Outstanding! I am very pleased
with the design of the RO system and use of John Guest plastic fittings
and tubing. I was spending approximately $300.00 per year on bottled water,
so the system will pay for itself in about one year. Now I and my family
can use tap water to drink, water the dogs and cat, and water our house
plants. I did considerable research before purchasing the APEC system.
I consider your product the best available at any price.
Gary Dowalo -
2/10/05 - Pennsylvania
My wife
and I would like to thank you for your great product. I made some research
into other purification systems and yours was tops. No longer do we need
to store bottled water in our garage. The water we are getting from our
RO-90 system is just as good or better then the water we were paying $1.00
per half a gallon bottle. The installation took very little time and all
the water connecting parts were included in your water purification kit.
I recommend for a family the RO-90 over the smaller unit. It cost a little
more but you get "more bang for your bucks". I will recommend
your products to all my relatives and friends. Keep up the good work.
Score one for "made in America".
Edward & Diane Asato -
1/27/05 - California (etak1955@aol.com)
I bought
and installed your filter in December 2004. I must admit that the idea
for a water filter was my wife's; at that time I was perfectly happy drinking
tap water. Since then I have discovered just what a difference your filter
makes and have become intolerant of drinking tap water. Y'all offer a
great product at a very fair price. Thanks.
Joe Gracia -
1/4/05 - Tennessee
I have installed
the new pump that you shipped to me at no charge. That seems to have fixed
my high TDS readings. I now get consistant TDS readings from my Perm RO
System between 19 and 29. This still seems to be a little high but I believe
the system is functioning properly. Thanks for your quick response to
my problem. It has been a pleasure to do business with a company that
produces a quality product and has such a helpful service department.
I intend to follow your directives for changing filters and I believe
this sytem will give me many years of dependable service. If I have any
more problems, I know you are people I can rely on for help.
Steve Byes -
12/22/04 - Indiana
I've had
the bath ball for a couple of weeks and was a little skeptical about whether
it would work or not; but you don't know what the words "squeaky
clean" mean until you use this thing. It would be great if you could
design a similar pouch to put into a washing machine; I bet clothes would
come out brighter and need less laundry detergent since the water would
be much softer. Also, wanted to mention that the reverse osmosis unit
not only produces wonderful drinking water (I often drink it just because
it tastes so good and remains chilled, even when sitting in a pitcher
on a counter top on a hot day); it makes the best herbal tea in the world!
You can almost determine which separate herbs are used; there is a whole
new dimension added, because more of the essence of the herbs get absorbed
into the water; and the beverage maker used to heat the water remains
clean because there is no lime or calcium build-up. Your company's products
are my best purcahse this year! Thanks for being there!
Mary Emerson -
8/21/04 - California
(maryemerson@sbcglobal.net)
Thanks for
a year of great drinking water....and for the reminder to change filters.
Susan Russo -
8/2/04 - Pennsylvania
Just installed
one of your RO-45 systems, my water tastes GREAT!!! The water here in
the Seattle area is really very good, now it's excellent! Thanks for a
great product.
David Odgers -
7/24/04 - Washington
Because
I'm recovering from knee replacement surgery my wife took on the project
of installing our RO water filtration system and I must say she did a
fine job with absolutely not one leak, so you can tell the world it's
so simple even a good wife can install. The instructions and packaging
were perfect and easy to understand, you folks did your homework before
you sold your product. Thanks for a beautiful system.
Jim Robinson -
12/31/03 - Arizona
It took
a while to find your site, but I'm glad I did. While other sites make
vague claims about their product, you go into the kind of exact detail
that can only be provided by people who know what they're doing and what
their product is all about. I'm spending $150 more by buying your system,
but I believe that it'll be worth it.
Frederic Scott -
12/15/03 - Texas
I am very
pleased with my purchase of your countertop system. Thank you. I loved
calling Arrowhead and cancelling my $60+/month bottled water service.
I have a couple of aquariums (and I prefer pure water to treated tap water),
grow carnivorous plants (which mostly require pure water to avoid harmful
buildup of minerals), and have an aeroponics setup for vegetables, so
I have plenty of need for pure water besides drinking. Thanks,
Gerald Fontenay -
11/14/03 - California
FYI - I
purchased one of your RO systems and it reduced my arsenic from 54ppb
to 4ppb. The system works great!
Rick Hingst -
10/18/03 - Michigan
I just finished
the installation of your RO-90 system. The only hitch I had was a slight
leak at the bottom of the spigot, which I swiftly remedied. I bought this
system to replace a smaller system that was in the house a year ago when
we bought it. Even though the owner said he had just replaced the pre-filter,
the capacity was way too small and maintenance was very involved. I had
a plumber out for another issue and asked if he could change the filter
and he declined. I discovered your system via internet research and was
impressed with the flow rating and ease of maintenance. We are a family
of three and two of us are very heavy water drinkers. We also plan on
giving our cat and dog R.O. water and filling a bunch of bottles and keeping
them in the refrigerator. My water TDS measurements are as follows: Tap
177, OLD R.O. 11, YOUR system 6. Your system is obviously well built and
easy to maintain, and we look forward to years of very clean and economical
drinking water. Congratulations on a great product line!
Rob Murdock -
9/6/03 - California
Very good
installing instructions, but with out doubt, the customer service is not
good but great, keep up the great work, it is a pleasure to received this
kind of service, the best I have ever received. Thanks again.
George Machovec -
5/25/03 - Italy (machovec@tin.it)
Please
send me the $40.00 referral fee. Just to let you know, I have not had
one dis-satisfied person who I have referred to your company. That speaks
volumes for your product and company. The filter is easy to install, even
for someone that is not handy such as myself. Hope you and yours have
a safe and happy holiday season.
William Turner - 12/18/02 - Wisconsin
I
just wanted to thank you for your great customer service. I live in Australia
and my order for a RO 45 arrived in less than a week from the time I placed
my order. The quality of the filter is also impressive. This was the first
time I have ordered anything over the internet and you have made it very
pleasant. I will recommend APEC without hesitation.
Marc - 8/8/02 - Australia
I recently
installed one of your R.O. water systems in my home and am extremely pleased
with the results. I was faced with the worst well water that I have ever
encountered. High TDS, Sulfate, Iron, Manganese, etc, etc, etc. It was
suggested that I re-drill my well, by professional plumbing houses. But
after talking with my neighbors, they all have the same problem. Prior
to installing your system I had in line (2) two sediment filters, (1)
one drinking water filter, and a water softener that works its tail off.
I thought I was doomed to a life of water delivery and ice runs, or worse,
buying another home. Your product and the Reverse Osmosis technology is
fantastic. The installation went great, I couldn't wait to get it in.
Your product is highly recommended, the water taste great and no more
junk in the glass when the ice cubes melt overnight. My wife loves it
for her plants, (they were not doing so well before) which made me expedite
this installation, seeing them wilt and die didn't give me a warm and
fuzzy. Again, thank you..
Don Landis - 4/17/02 - Pennsylvania
Great
customer service! Being somewhat paranoid about on-line shopping with
a new company (for me), I received your R/O system with a defect in the
membrane-housing cap. I called customer service, and in two days UPS delivered
to me a new replacement cap. This was such a relief! Furthermore, the
R/O system itself was exactly what I was looking for. Thank you!!
Doug R. - 3/4/02 - Texas
(droy77@yahoo.com)
I am the
proud owner of one of your 45 gpd systems now for the last two years.
I am very happy with the system and it has served me well. We are totally
spoiled with drinking water now and will flatly refuse to drink from other
sources.
Robert J. Gross - 2/3/02 - Pennsylvania
I
want to let you know that through the fine efforts of your Customer Service
Dept., namely April and Elaine our problem with the water system was resolved
by the installation of a new tank. I also want to say that I was very
pleased by the quick and very professional response of April and Elaine.
The have created a loyal and satisfied customer who would recommend your
system with no hesitation, not because your water may be better (which
it may be) but , because your customer service people have got their act
together. I would appreciate if you will forward this message to the President
of your company. thank you,
Gilbert Lujan - 11/25/01 - Oregon
Just
wanted to say thanks for all your information and support in answering
questions I had on the RO systems. I've been using the RO45 for about
two and a half months now and couldn't be happier. For the first time
I have drinking water without worrying about changing bottles or a monthly
bill with charges that change with the wind. I also have the luxury of
using an ice maker in my refrigerator for the first time since I didn't
want to have issues with sediment buildup in the unit in the past. I have
quality ice cubes that rival anything purchased - and again for free.
Even my wife is happy with the convenience and quality. The investment
is well worth the money I'm going to save. This unit will pay for itself
in another three months. Whenever the issue of drinking water is brought
up, I am eager to tell people the great service and quality that I have
with the RO45 system. Hopefully I'll generate a few sales for you in the
next couple of months as the rest of my family sees the money they can
save. Thanks Again,
J. Gorecki - 11/9/01 - Illinois
The
unit is well engineered and made of high quality components. Assembly
instructions are clear and concise which made it a breeze to install.
It is compact and quiet. We love the results. I can't believe that water
could taste this good. Tastes better than most bottled waters. It is an
incredible value relative to lower cost units. I would say that you have
a winner here. Great job! Thank you.
Art Schwank - 11/8/01 - Illinois (artschwank@sprintmail.com)
I
just wanted to take a moment to congratulate you on a fine product. I
ordered my RO-Perm over a weekend and had it in Michigan by Wednesday.
I installed it in a little over an hour, placed in the basement, and it
pumps water upstairs to the kitchen without an extra delivery pump. Thanks
for guiding me away from spending extra money for no reason. The rotten
egg smell is completely gone, and many of your competitors do not even
claim to treat that problem. The ice is clear and the water is delicious.
Everything was just as you said. I highly recommend your company to anyone
considering an RO product. Thanks again!
Robert Haught - 10/22/01 - Michigan (ahaught@voyager.net)
I
just finished installing the RO-Perm last night. I got up this morning
to the freshest, clearest water possible. My TDS reading before being
purified by the RO was 857, but with my new RO system it is reading 8.
You can see a real difference in the water before it is treated. The color
before treatment is quite dingy, but after treatment, it is crystal clear
and tastes great. I would highly recommend your system. The directions
are very clear and it took a little over an hour to install.
Gary Donahoo - 8/23/01 (gdona62953@aol.com)
Thank
you for the notice. I would like the $40.00 cash referral. We love our
filter system. The water tastes great and we don't have to keep running
to the store. My wife is so happy now that she doesn't have to try to
carry two kids and four gallons of water every couple of days.
Regards,
Steve Shepard - 5/31/01- Massachusetts
I
have to say that you have Excellent customer service. I've dealt with
many companies and have yet to come across one that provides your level
of service. Thanks for the personable, non-pushy, expert technical help
before the purchase, and the friendly customer service afterwards.
David Massey - 5/20/01
The
address you have on file is correct. I am impressed with your service
and really appreciate the quick response. I have a couple of neighbors
that were impressed with the water quality and may be considering an RO
system. I'll be sure they know about your commitment to service. Thanks.
Dick R. West - 5/11/01
I wanted
to thank April for being very curteous and helpful in determining what
was wrong with my RO system and getting it resolved right away. My TDS
Monitor reading is now about 5 or 6 ppm compared to the 150 ppm. Thanks
again for all your help and the great friendly customer service!!!
Michael Mai - 3/6/01 - Nebraska (maim@ureach.com)
Integrated
Nano-Technologies, LLC recently bought a light commercial RO system from
APEC. Due to installer error, we had a failure with the system after only
a few months. Just wanted to say how helpful Wendy and the rest of the
employees of APEC were in helping us get our system up and going again.
Also on the helpful advice about the workings of the system. Being able
to have membranes and filters the next day saved thousands of dollars
in lost productivity. Thanks again, we will certainly recommend and do
business with APEC in the future.
David
Chafin - 2/22/01 - New York
Dear Peter,
thank you for your prompt E-mail reply dated 12-22-2000. You certainly
earn my highest respect for your promptness and professionalism, from
the several E-mails and faxes exchanged so far. Of course, I count myself
very fortunate to have the honor to deal with such a professional organization.
Once again, a belated Merry X'mas and Happy New Year to all of you at
APEC. Sorry for my delay in replying - unavoidable due to my temporary
posting to another state of Malaysia (have to rely on my wife's help in
alerting me of any mails and in replying for me temporarily). I have absolute
trust my order and the shipping matters are in good hands and will await
your email confirmation of the Postal Serial number, in due course.
Best regards,
Terence Ng - 12/26/00 - Malaysia
On a scale
of 1 to 10, you guys are a 10. Great product, great website and delivery
process and excellent one language installation manual.
Ken Snow - 11/13/00 - California
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