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Customers'
Reviews & Comments |
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We
have received so many valued e-mails and reviews, we decided to open this forum.
Want
to send in your comments on our products or services? Have a unique story you
want to share?
I
recently installed one of your R.O. water systems in my home and am extremly pleased
with the results. I was faced with the worst well water that I have ever encountered.
High TDS, Sulphates, Iron, Manganese, etc, etc, etc. It was suggested that I re-drill
my well, by professional plumbimg houses. But after talking with my neighbors,
they all have the same problem. Prior to installing your system I had in line
(2) two sediment filters, (1) one drinking water filter, and a water softener
that works its tail off. I thought I was doomed to a life of water delivery and
ice runs, or worse, buying another home. Your product and the Reverse Osmosis
technology is fantastic. The installation went great, I could'nt wait to get it
in. Your product is highly recommended, the water taste great and no more junk
in the glass when the ice cubes melt overnight. My wife loves it for her plants,
(they were not doing so well before) which made me expedite this installation,
seeing them wilt and die did'nt give me a warm and fuzzy. Again, thank you..
Don Landis
The unit
is well engineered and made of high quality components. Assembly instructions
are clear and consice whice made it a breeze to install. It is compact
and quiet. We love the results. I can't believe that water could taste
this good. Tastes better than most bottled waters. It is an incredable
value relative to lower cost units. I would say that you have a winner
here. Great job! Thank you.
Art Schwank
Just wanted
to say thanks for all your information and support in answering questions
I had on the RO systems. I've been using the RO45 for about two and a
half months now and couldn't be happier. For the first time I have drinking
water without worrying about changing bottles or a monthly bill with charges
that change with the wind. I also have the luxury of using an ice maker
in my refrigerator for the first time since I didn't want to have issues
with sediment buildup in the unit in the past. I have quality ice cubes
that rival anything purchased - and again for free. Even my wife is happy
with the convenience and quality. The investment is well worth the money
I'm going to save. This unit will pay for itself in another three months.
Whenever the issue of drinking water is brought up, I am eager to tell
people the great service and quality that I have with the RO45 system.
Hopefully I'll generate a few sales for you in the next couple of months
as the rest of my family sees the money they can save. Thanks Again,
J. Gorecki
I
am the proud owner of one of your 45 gpd systems now for the last two years. I
am very happy with the system and it has served me well. We are totally spoiled
with drinking water now and will flattly refuse to drink from other sources.
Robert J. Gross
I just wanted to take a moment to congratulate you on a fine product. I ordered
my RO-Perm over a weekend and had it in Michigan by Wednesday. I installed it
in a little over an hour, placed in the basement, and it pumps water upstairs
to the kitchen without an extra delivery pump. Thanks for guiding me away from
spending extra money for no reason. The rotten egg smell is completely gone, and
many of your competitors do not even claim to treat that problem. The ice is clear
and the water is delicious. Everything was just as you said. I highly recommend
your company to anyone considering an RO product. Thanks again!
Robert Haught
Great
customer service! Being somewhat paranoid about on-line shopping with a new company
(for me), I received your R/O system with a defect in the membrane-housing cap.
I called customer service, and in two days UPS delivered to me a new replacement
cap. This was such a relief! Furthermore, the R/O system itself was exactly what
I was looking for. Thank you!!
Doug R. (droy77@yahoo.com)
I want to let you know that through the fine efforts of your Customer
Service Dept., namely April and Elaine our problem with the water system was resolved
by the installation of a new tank. I also want to say that I was very pleased
by the quick and very professional response of April and Elaine. The have created
a loyal and satisfied customer who would recommend your system with no hesitation,
not because your water may be better (which it may be) but , because your customer
service people have got their act together. I would appreciate if you will forward
this message to the President of your company. thank you,
Gilbert
Lujan
- I
just finished installing the RO-Perm last night. I stayed up an additional two
hours so I could get rid of the first batch. I got up this morning to the freshest,
clearest water possible. My TDS reading before being purified by the RO was 857,
but with my new RO system it is reading 8. You can see a real difference in the
water before it is treated. The color before treatment is quite dingy, but after
treatment, it is crystal clear and tastes great. I would highly recommend your
system. The directions are very clear and it took a little over an hour to install.
Gary Donahoo (gdona62953@aol.com)
I purchased a pumped reverse osmosis a few months ago from you on-line.
Your system really solves the iron build up problem on my stand-alone ice machine.
Before I installed your RO, I had to clean the ice-machine every three weeks because
of iron build up from the well water. I have had the RO hooked up for the
last few months now, and there is not a sign of iron on the freeze plate. It's
working great. - Eric
J. W.
- Thank
you for the notice. I would like the $40.00 cash referral. We love our filter
system. The water tastes great and we don't have to keep running to the store.
My wife is so happy now that she doesn't have to try to carry two kids and four
gallons of water every couple of days.
Regards,
Steve
Shepard -
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On a scale of 1 to 10, you guys are a 10. Great product, great website and delivery
process and excellent one language installation manual.
Ken
Snow
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We love your system!
Our family's really enjoying our "new" pure water at home, so good and
convenient.
We now say goodbye to the water man and water bills ...
no more buying water. - Wendy
L.
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- I
wanted to thank April for being very curteous and helpful in determining what
was wrong with my RO system and getting it resolved right away. My TDS Monitor
reading is now about 5 or 6 ppm compared to the 150 ppm. Thanks again for all
your help and the great friendly customer service!!!
Michael
Mai
Integrated
Nano-Technologies, LLC recently bought a light commercial RO system from APEC.
Due to installer error, we had a failure with the system after only a few months.
Just wanted to say how helpful Wendy and the rest of the employees of APEC were
in helping us get our system up and going again. Also on the helpful advice about
the workings of the system. Being able to have membranes and filters the next
day saved thousands of dollars in lost productivity. Thanks again, we will certainly
recommend and do business with APEC in the future.
David
Chafin
I
haven't installed your system yet, however I am impressed with your CRM system.
I ordered an additional faucet via the web and sent an email requesting additional
info. Not only did I get the info I requested ... I was supprised to find that
when I called APEC the person that took my call, not only knew of my current order
but could see my email request. I ordered the tubing that I needed to make the
multiple connections I require. Ten minutes later the same lady called me to see
if I also needed the T connectors for my project. I did!!!! I am a web consultant
that works on CRM solutions and am amazed that I have found a web company that
has this level of customer service. Good Job!!!! If your product works as well
as your support...which I am sure it will... you now have a very satisfied customer.
Thanks
Ed Golda (egolda@optonline.net)
- The
water from your RO system tastes real good. We used to pay more than $20 per month
for Sparkletts bottled water, and theirs didn't even taste as good as yours!
- Herman
Speaker
The
address you have on file is correct. I am impressed with your service and really
appreciate the quick response. I have a couple of neighbors that were impressed
with the water quality and may be considering an RO system. I'll be sure they
know about your commitment to service. Thanks.
Dick
R. West Dear
Peter, thank you for your prompt E-mail reply dated 12-22-2000. You certainly
earn my highest respect for your promptness and professionalism, from the several
E-mails and faxes exchanged so far. Of course, I count myself very fortunate to
have the honor to deal with such a professional organization. Once again, a belated
Merry X'mas and Happy New Year to all of you at APEC. Sorry for my delay in replying
- unavoidable due to my temporary posting to another state of Malaysia (have to
rely on my wife's help in alerting me of any mails and in replying for me temporarily).
I have absolute trust my order and the shipping matters are in good hands and
will await your email confirmation of the Postal Serial number, in due course.
Best regards,
Terence Ng
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I
have to say that you have Excellent customer service. I've dealt with many companies
and have yet to come across one that provides your level of service. Thanks for
the personable, non-pushy, expert technical help before the purchase, and the
friendly customer service afterwards.
David
Massey
Thanks for the great support, you people are number one!
Bill
C. Metro Water Filter Co. -
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