APEC 2 Year Warranty Registration

To be eligible for the APEC 2-Year Warranty Program, simply complete the following form. Once you registered in our systems, you will receive confirmation via e-mail. Other benefits come with this registration includes:

- Filter change reminder email

- Exclusive savings & coupons

If you have purchased the Extend Protection Plan, please see Terms & Conditions below.

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Terms & Conditions

1. Minimum purchase of one (1) applicable APEC water filtration system* is required. 2. APEC Water Systems will extend warranty coverage of two years total (1 year limited manufacturer + 1 year extended) when you register your product within eight (8) weeks after date of purchase. If you choose not to register your product, a one (1) year limited warranty will apply to your product. 3. Warranty is valid to the end-user only. 4. Product registration must be completed within eight (8) weeks after date of purchase. 5. Products must be purchased in brand new condition from channels including APEC Water Website, Abt Electronics, Amazon, Bed Bath & Beyond, eBay, Home Depot, Lowe's, Newegg, Rakuten, Target, Walmart, Google Shopping, Wayfair; items not purchased in brand new condition or items purchased from 3rd party seller or from amazon warehouse deals are not included. 6. Warranty is offered and valid in the 50 contiguous states (including Alaska and Hawaii), and internationally. Customers residing in Hawaii, Alaska, Puerto Rico, and internationally are responsible for shipping costs and possible custom fees, duties, and any other destination charges, etc.

To see warranty detail: https://www.freedrinkingwater.com/warranty.htm

If you have purchased the Extend Protection Plan, your warranty coverage will be one (1) year manufacturer warranty + the number of years you have purchased with Extend Protection Plan. Extend is a proud partner and known for their hassle-free warranty coverage. Your Extend Protection Plan starts immediately after the 1 year limited manufacturer warranty. Then all claims and questions will be directly handled by Extend.

You may still choose to register your production with us. However, our extended warranty coverage do not add to the Extend Protection Plan. The Extend Protection Plan will take priority and provided any support that you may need.

*Applicable System Models: ROTL-AIO, ROTL-600, ROTL-600-PH, RO-Hi, RO-90, RO-PH90, RO-PERM, RO-PUMP, RO-TWIST, RO-QUICK90, ROCT-PLUS, RO-CTOP, RO-CTOP-PH, RO-CTOP-C, RO-CTOP-PHC, ROES-100, ROES-50, ROES-75, ROES-PH75, ROES-PHUV75, ROES-UV75, ROES-UV75-SS, WFS-1000, RO-LITE180, RO-LITE240, RO-LITE360, CB1-SED10-BB, CB1-CAB10-BB, CB1-CAB20-BB, CB1-SED20-BB, CB2-SED-CAB20-BB, CB3-SED-IRON-CAB20-BB, CB3-SED-CAB-CBC20-BB, CB3-SED-KDF-CAB20-BB, CT-1000 and CT-2000

 

APEC Water Systems Warranties

Reverse Osmosis Systems Warranties

Covers the following systems: ROTL-AIO, ROTL-600, ROTL-600-PH, RO-Hi, RO-90, RO-PH90, RO-PERM, RO-PUMP, RO-TWIST, RO-QUICK90, RO-CTOP, RO-CTOP-C, RO-CTOP-PH, RO-CTOP-PHC, ROES-100, ROES-50, ROES-PH75, ROES-PHUV75, ROES-UV75 and ROES-UV75-SS models.

1 YEAR Limited Warranty

APEC Water warrants to the customer that its residential reverse osmosis systems will be free from defects in material and workmanship under normal use and service for a period of 1 year from purchase date.

We will replace or repair any part of the APEC reverse osmosis water system that we find to be defective in operation due to faulty materials or workmanship within one year of the date of original purchase. Used replaceable filter cartridges and membranes are excluded.

General Conditions

APEC's obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from APEC and at APEC’s option, return the item freight prepaid at the customer’s expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment. Customers residing in Hawaii, Alaska, Puerto Rico, and internationally are responsible for shipping costs and possible custom fees, duties, and any other destination charges, etc.

Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by APEC, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions.

We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. APEC’s liability hereunder shall not exceed the cost of the product. Under no circumstances will APEC be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of California and may change at any time without notice.

 Water PressurepH RangeMaximum TDSWater Temp.
Standard System40-85 psi2 - 112000 ppm40 - 100 F
Permeate System30-85 psi2 - 112000 ppm40 - 100 F
Booster Pumped System0-30 psi2 - 112000 ppm40 - 100 F

 

Futura 10 Water SoftenerWhole House Systems Warranties

Covers the following systems: FUTURA, GREEN-CARBON, IRON-HYDRO, SOFTENER, WTS-MAX, WTS-SED, WTS-FLUORIDE , & WTS-CALCITE whole house series.

10 YEAR Limited Warranty

APEC Water warrants to the customer that its tanks, valves, in/out non-electric heads, bypasses and fittings will be free from defects in material and workmanship under normal use and service for a period of 10 years.

5 YEAR Limited Warranty

APEC Water warrants to the customer that its solid-state electronic heads (if applicable) will be free from defects in material and workmanship under normal use and service for a period of 5 years.

General Conditions

APEC's obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from APEC and at APEC's option, return the item freight prepaid at the customer's expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment. Customers residing in Hawaii, Alaska, Puerto Rico, and internationally are responsible for shipping costs and possible custom fees, duties, and any other destination charges, etc.

Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by APEC, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions.

We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. APEC's liability hereunder shall not exceed the cost of the product. Under no circumstances will APEC be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of California and may change at any time without notice.

 

Total Solution SystemTotal Solution Systems Warranties

Covers the following systems: All TO-SOLUTION-10, TO-SOLUTION-15, TO-SOLUTION-IRON10, TO-SOLUTION-IRON15, TO-SOLUTION-S10, and TO-SOLUTION-S15 models.

10 YEAR Limited Warranty

APEC Water warrants to the customer that for Total Solution whole house systems its tanks, valves, in/out non-electric heads, bypasses and fittings will be free from defects in material and workmanship under normal use and service for a period of 10 years.

5 YEAR Limited Warranty

APEC Water warrants to the customer that for Total Solution whole house systems its solid-state electronic heads will be free from defects in material and workmanship under normal use and service for a period of 5 years.

1 YEAR Limited Warranty

APEC Water warrants to the customer that its residential RO reverse osmosis systems will be free from defects in material and workmanship under normal use and service for a period of 1 year.

General Conditions

APEC's obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from APEC and at APEC’s option, return the item freight prepaid at the customer’s expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment. Customers residing in Hawaii, Alaska, Puerto Rico, and internationally are responsible for shipping costs and possible custom fees, duties, and any other destination charges, etc.

Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by APEC, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions.

We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. APEC’s liability hereunder shall not exceed the cost of the product. Under no circumstances will APEC be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of California and may change at any time without notice.

 

10" & 20" Whole House Filters & Bundled Systems Warranties

Covers the following systems: All 10” & 20” BB Blue, Clear, White, and Black filters. Also covers Big Duo, Big Trio, and Bundled Systems.

1 YEAR Limited Warranty

APEC Water warrants to the customer that all 10” & 20” Whole house filters and systems will be free from defects in material and workmanship under normal use and service for a period of 1 year.

General Conditions

APEC's obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from APEC and at APEC’s option, return the item freight prepaid at the customer’s expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment. Customers residing in Hawaii, Alaska, Puerto Rico, and internationally are responsible for shipping costs and possible custom fees, duties, and any other destination charges, etc.

Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by APEC, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions. This warranty is void if the product is purchased used. That is, the warranty only covers new products.

We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. APEC’s liability hereunder shall not exceed the cost of the product. Under no circumstances will APEC be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of California and may change at any time without notice.

 

Non-APEC Products

APEC only provides 1-Year Limited Warranty to products that are not APEC-branded. Non-APEC branded products may have additional benefit of a manufacturer's warranty provided by the product manufacturer - please contact APEC for further information.

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