APEC Return Policy


Products can be returned within 30 days from the date of invoice. Please carefully review APEC's Return Policy details and conditions below. APEC reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Return Policy, at any time. It is your responsibility to check this Return Policy periodically for changes. This Return Policy is only applicable for products purchased directly from FreeDrinkingWater.com.


Merchandise Return Procedure

RMA Number:
You must first obtain a Return Merchandise Authorization (RMA) number from APEC. Any products sent to APEC without an RMA number will not receive a refund. Your return must be received by APEC within 15 days after the RMA number being generated.

Packaging:
Please kindly re-pack the product in its original box, or a box of equivalent strength. The unit should be packed in the same manner as it came to prevent damage in shipping. Please return everything that was in the original box, including any free items if applicable. Be sure to drain out all water from wet systems and parts and wrap them in plastic bags before packing.

Return Address:
We will provide you with an APEC warehouse address to return the merchandise when we issue the RMA number.

Return Shipping Costs:
You are responsible for the return shipping fees on all products, unless the return is due to our error or manufacturer defect.

Order Cancellation

You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already shipped out, it cannot be canceled by you or our customer service department. However, you can return the item for a full refund (purchase price excluding shipping and handling).

Refunds

All refund amounts will be based on the manufacturer's warranty and APEC Return Policy. Refunds will be issued back to the original method(s) of payment for the order within 5 business days of receipt of the returned products. All packages will be inspected to determine the condition of the returned products.

APEC Residential Reverse Osmosis Systems, Filters, Parts and Basic BB Whole House Systems:

  1. If system and filters, along with installation hardware and accessories are completely unused and returned in their original, unopened packaging - we will issue a full refund (purchase price excluding shipping and handling) when the product is received at APEC.
  2. If system is used, non-defective, item packaging is opened, or items are missing - we will charge 15% to 50% re-stocking fee (depending on condition) from purchase price when the product is received at APEC.
  3. If any merchandise is defective - we will refund the full purchase price when the product is received at APEC.

APEC Premium Whole House Water Filtration/Conditioning Systems:

All APEC whole house water systems come with a 90-day money back guarantee from the date of purchase.

  1. If system and media, along with installation hardware and accessories are completely unused and returned in their original, unopened packaging - we will issue a full refund (purchase price excluding shipping and handling) when the product is received at APEC.
  2. If system is used, non-defective, packaging is opened, or items are missing - we will charge 50% re-stocking fee and shipping costs from purchase price when the product is received at APEC.
  3. If any merchandise is defective - we will refund the full purchase price when the product is received at APEC.

APEC Commercial Reverse Osmosis Systems:

APEC's commercial reverse osmosis systems are custom built for our customers. Special parts and options are incorporated into each individual order making most commercial systems unique and impossible to restock.

  1. If the commercial system is standard and has not been used - we will charge 50% re-stocking fee and shipping costs from purchase price when the product is received at APEC in their original, unopened packaging.
  2. If the commercial system was used - the system is non-refundable.
  3. If the commercial system was custom built - the system is non-refundable.

APEC RO Water Cooler and Dispenser Systems:

  1. If system and filters, along with installation hardware and accessories are completely unused and returned in their original, unopened packaging - we will issue a full refund (purchase price excluding shipping and handling) when the product is received at APEC.
  2. If system is used, non-defective, packaging is opened, or items are missing - we will charge 50% re-stocking fee and shipping costs from purchase price when the product is received at APEC.