Water Quality

How Does A Water Softener Work?

There Are 4 Important Steps To Softening: The body of a water softenr is a tank filled with resin beads. These beads are covered with sodium ions. As hard water pass through, the resin beads act l...

RO-PUMP - Slow and Little water output

The causes to the output problem are listed in the timeframe that you've owned your RO system. The grey background applies to systems in use for under 3 months and the white background appl...

RO-PUMP - Vibration/Noise

Noise can be sporadic and periodic as a result of the sudden surge in water pressure in your household. If it does occur, don't be too over-anxious to pinpoint the cause. Observe and give i...

RO Pump - Leaks

We suggest that when you install the RO system that you put a paper towel underneath the RO system to determine if any minor leaks exist. Make sure all connections are securly tight and teflon tap...

RO-PUMP - High TDS

The causes to the High TDS are listed in the timeframe that you've owned your RO system. The grey background applies to systems in use for under 3 months and the white background applies to system...

RO Pump - Troubleshoot Guide: No Shut-Off

When the wastewater from your RO runs non-stop all day, and cannot shut off even when the tank is full. There're 3 valves that control the RO's shut-off function:See diagram below to identify the v...

RO Pump - TDS Test

How to Use the TDS Meter The TDS* meter is used to test your water's quality before and after the RO system. It also tells you when the membrane needs to be changed. Please follow instructi...

Troubleshoot Guide: Bad Taste or Bad Smell - RO-Pump

To determine what's causing the "funny" taste, please do the following for us: Check the TDS (contaminant) level at different points along the system. Do a taste test at these points to id...

RO Pump - Sanitize your system

The best time to do this is when you are changing your filters, preferably all 5 filters. Steps: Drain the system, including the tank. Shut off all valves (Point X and Point Z on figure 1)...

Harmonic Resonance: Causes Vibrating & Loud Noise - RO-PUMP

The loud noise & vibrating could be due to the "harmonic resonance" between the RO system & your house. This happens sometimes when the system's frequency resonates with your house'...

If RO Makes Noise: - RO-PUMP

Need Release Air Trapped in Check Valve If your RO system makes a whining or humming noise, most likely it's due to air that got trapped in the "Check Valve" during installation. So we need...

Troubleshoot Guide: Slow to No Output

RO-Pump (Test flow speed: A, D, T1, F) To determine what causes Slow Output, please do "Slow Output Troubleshoot Tests" below, and then give us your test results. Test Point D: Check Input Pressure...

Cloudy "Milky" Water - RO-PUMP

Problem: Cloudy and aerated "milk" water from RO spigot clears up in a while. Causes: Air in water source, accumulates on top of tank, and dispenses out of RO spigot. Most likely the cloudi...

RO-PUMP - Color/Taste/Smell

  Problem Causes Solution 1 Milky Colored Water Air in the system Air in the system is a normal occurrence with intial starting up the RO system. This milky color look will disap...

RO-Pump Troubleshooting

Below are the common problems you might encounter as an APEC RO-Pump Owner. Please identify the problems on your RO-Perm with the help of the diagram. Click on the problems for solutions and ...