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What to Do When Leaking From Ultra Violet Light Occurs

If you notice a leak at the electrical wires of the UV light after installing your RO unit, the internal glass sleeve inside the UV housing may have been damaged during shipping.

Please follow the steps below to determine if the internal glass sleeve is damaged.

  • Shut off the feed water line to the RO unit.
  • Shut off the tank ball valve by turning the blue cap on the tank ball valve 90 degrees. This step is not required for the Countertop Models. Read more

Troubleshooting Guide for Leaking Standard Chrome Faucet

A leaking faucet is caused by 3 factors:

  1. Missing or Damaged spigot O-Rings.
  2. A loose or over-tighten faucet lever adjustment nut.
  3. A leaking or loose main shut off valve assembly.

Instructions: Read more

What to Do When Filter Housing is Leaking?

If you are experiencing a leak with any of the Pre Filter housings on the Reverse Osmosis System, the Rubber O Ring maybe defective. The filter housing must have an O Ring in order to seal properly. Please review the steps below to address a leaking filter housing.

Please follow the steps below:

  • Shut off the feed water line to the RO unit. Turn off the tank ball valve, by turning the Blue Cap on the tank ball valve 90 degrees.
  • Unscrew the filter housing that is leaking. Read more