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Troubleshooting Guide for Leaking Standard Chrome Faucet

A leaking faucet is caused by 3 factors:

  1. Missing or Damaged spigot O-Rings.
  2. A loose or over-tighten faucet lever adjustment nut.
  3. A leaking or loose main shut off valve assembly.

Instructions:

Before proceeding to troubleshooting the faucet, please SHUT OFF the Feed Water Valve and the Tank Ball Valve.  Press down on faucet lever to release all remaining pressure in the faucet.

Checking for missing or damaged spigot O-Ring:

  1. Gently pull the spigot out from the base. If the spigot is tight, try turning it back and forth and pulling it at the same time. (See Fig. 1).
  2. Inspect the bottom end of the spigot to see if either or one of the 2 O-Rings are damaged or missing. If damaged or missing, contact us for replacement. If the O-rings are not damaged or missing, please proceed. Note: Some faucets may have 1 to 3 O-Rings.
  3. Once the spigot is out from the base. Push the lever forward to dismount the lever from the base (See Fig. 2). You will see a hammerhead bolt mounted on the screw.
  4. Reposition the hammerhead bolt from the screw by turning it with your fingers so the top of the screw is flush with the bolt. Position the bolt on the screw with the 2 flat sides facing the 2 base walls (See Fig. 3).
  5. Turn the bolt 1.5 to 2 turns out counter clockwise. You will see the top end of the screw to be recessed into the nut and there will be a little bit of thread showing inside the nut. (See Fig. 4.)
  6. Re-hook the lever gently. This is a delicate procedure that requires hand on precision (See Fig. 4). If you accidentally turn the bolt. Please restart from step #5. The lever should snap into place easily.
  7. Check for free play by gently moving the lever up and down.  The lever should have a little bit of free play.  If the lever has no free play, remove the lever and turn the nut ½ turn out counter clockwise and reinsert the lever.  If the lever has too much free play, remove the lever and turn the nut ½ turn in clockwise and reinsert the lever.
  8. Insert the spigot back into the base.
  9. Turn on the Feed Water Valve and the Tank Valve.
  10. Test the faucet if it still leaks.

Checking for leaking or loose main shut off valve assembly.

If the spigot o-ring and faucet lever adjustment nut has all been check out and the faucet is still leaking, the main shut off valve assembly in the faucet housing is not functioning properly. Please contact us as a replacement faucet maybe needed.

Figure 1

Figure 2

Figure 3

Figure 4

If the issue was not addressed, please contact us at:
800-880-4808, or
techsupport@freedrinkingwater.com

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