The water out of my RO system seems milky or cloudy, what is the reason for this issue?
This is generally caused by trapped air within the RO system. However, it will not affect the quality of your water. The cloudiness should disappear within a minute after water sits in a glass. This is a normal occurrence with a newly installed RO System or after a filter change. You can release the air from your RO system by draining the tank 1 to 2 more times or using RO makes humming noise air release instructions in your system manual (see below). Read more
There are 4 common causes that lead to premature membrane failure:
- Failing to replace the 3 pre-filters as frequently as needed:
- If you’re on city water: The over-depleted carbon pre-filters allow the chlorine to get through and damage the membrane.
- If you’re on private well water: The overloaded pre-filters allow excessive sediments and particles to get through and clog up the membrane surface. Read more
If you notice a leak at the electrical wires of the UV light after installing your RO unit, the internal glass sleeve inside the UV housing may have been damaged during shipping.
Please follow the steps below to determine if the internal glass sleeve is damaged.
- Shut off the feed water line to the RO unit.
- Shut off the tank ball valve by turning the blue cap on the tank ball valve 90 degrees. This step is not required for the Countertop Models. Read more
If the Pure water TDS is higher than normal after 1-2 full tank flushes, please review the possible reasons below.
- Membrane was not inserted > Put membrane into housing.
- Membrane is inserted incorrectly > Re-insert membrane correctly. Refer to Manual.
- Tap water source water has very high TDS and/or contains certain heavy dissolved elements resulting in TDS higher than usual. Read more
If the RO unit takes a long time to fill the storage tank, please review the possible factors below.
- Insufficient water pressure (below 40 psi for non-pump systems) > Increase house water pressure, if possible or add an appropriate pump to system. Please contact an APEC Representative for assistance.
- Low water temperature (below 77 degree F) > Increase house water pressure or add pump to compensate for low (cold) water temperature. Temperatures can affect Read more
If you are experiencing very little or no water coming out the drinking water faucet, but have a full tank, the first thing to check is the tank. The tank may be low on air pressure or have a ruptured (torn) bladder.
Locate the blue or black plastic cap on the bottom side of the tank. Fully unscrew the cap to expose the metal air stem valve. Read more
Once the system is installed, if you experience sluggish or very low water flow out of the RO dispensing faucet, please review the possible factors below.
- Insufficient water pressure (see RO Basics for explanation) > Check water pressure. If the water pressure is too low for this chosen RO model, either increase your water pressure or add pump to RO system. Please contact an APEC Representative for support. Read more
If you are experiencing a humming or vibrating noise with your RO (reverse osmosis) system, there may be air bubbles that have accumulated inside the unit or Check Valve.
Please follow the steps below to purge the air bubbles out the unit: Please refer to Figure 1.
- Close the tank’s ball valve, by turning the blue cap 90 degrees.
- Tilt the RO system to the right. Put something under the 3rd filter housing to keep RO tilted. This helps dislodge the air bubbles from the Check Valve. Read more
If you are experiencing a bad taste in the Pure Water, the RO Membrane or Stage 5 Carbon filter maybe depleted and needs to be replaced. Please follow the steps below to determine if the membrane and or stage 5 carbon filter needs to be replaced.
- Fill up a clean cup of water from the RO Unit.
- Take a Pure Water TDS reading with the supplied TDS Digital Meter that came with the RO unit. Read more
If the Booster Pump system is not filling up the tank, the Filters may be clogged or the Pump ESO (electronic shutoff valve) may be faulty. Please follow the steps below to determine what may be clogged on the booster pump unit.Â Â
Please follow these steps:Â
- Shutoff the feed water to the RO unit.
- Turn off the tank ball valve by turning the blue cap 90 degrees on the tank ball valve. Read more