If you are experiencing a bad taste in the Pure Water, the RO Membrane or Stage 2 or 4 Carbon filter may be depleted and needs to be replaced. Please follow the steps below to determine if the membrane or stages 2 and 4 carbon filters needs to be replaced.
Fill up a clean cup of water from the RO Unit.
- Take a Pure Water TDS reading with the supplied TDS Digital Meter that came with the RO unit. Read more
There are 4 common causes that lead to premature membrane failure:
- Failing to replace the 3 pre-filters as frequently as needed:
- If you’re on city water: The over-depleted carbon pre-filters allow the chlorine to get through and damage the membrane.
- If you’re on private well water: The overloaded pre-filters allow excessive sediments and particles to get through and clog up the membrane surface. Read more
If you notice a leak at the electrical wires of the UV light after installing your RO unit, the internal glass sleeve inside the UV housing may have been damaged during shipping.
Please follow the steps below to determine if the internal glass sleeve is damaged.
- Shut off the feed water line to the RO unit.
- Shut off the tank ball valve by turning the blue cap on the tank ball valve 90 degrees. This step is not required for the Countertop Models. Read more